Introduction
At Apex Kanji and its subsidiaries and affiliates (collectively referred to as "Apex Kanji"), we respect your privacy concerns. In this Global Privacy Notice, references to "we," "us," "our," and "Apex Kanji" pertain to the entity responsible for handling your personal information as listed here, which is generally the entity collecting your personal data. This Global Privacy Notice explains the types of personal information we gather from our customers, how we utilize that information, with whom we share it, and the options available to you concerning our use of your information. We also outline the steps we take to safeguard your information and how you can contact us regarding our privacy practices.
This Global Privacy Notice applies to personal information we collect through your transactions and interactions with Apex Kanji, which includes your use of Apex Kanji websites, mobile applications, social media pages, and other platforms referencing this Privacy Notice ("Online Channels"); your visits to our stores, including when you fill out our client information collection cards; and when you communicate with us via telephone, at our events, or through surveys ("Offline Channels"); as well as through our third-party sources like advertising and social media networks (collectively, the "Channels"). This Global Privacy Notice does not apply to the collection or use of information you provide in relation to an Apex Kanji credit card account where such an offering exists. We inform our credit card account holders of our privacy practices annually or as required by law. If you hold a credit card account, you receive our Privacy Notice to Apex Kanji Credit Card Account Holders by mail each year. The information you provide concerning your Apex Kanji credit card account is managed solely according to that notice.
Information We Obtain
We gather personal information about you through various Channels as previously described. The types of personal information we collect include:
• Contact information, including your name, mailing address, email address, and mobile or other phone numbers;
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Your username and password;
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Payment details, such as your credit or debit card number, expiration date, authorization code or security code, shipping address, and billing address;
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Customer service information, including your inquiries, comments, and repair history;
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Photographs, comments, and other content that you provide;
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Information about your personal or professional interests, date of birth, marital status, demographics, experiences with our products, and your contact preferences;
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Information you provide when applying for a job at Apex Kanji, such as contact details, résumé information (including employment history, education, and language skills), and details about your current employment;
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Purchase and transaction details;
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Contact information you provide about friends or others you wish us to contact;
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Location data, such as information derived from your IP address, country, and postal code, and the precise geolocation of your mobile device where we have provided appropriate notice and choice;
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Information you supply to us via the automated virtual assistant and live chat features on our Online Channels;
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Clickstream data and other information regarding your online activities (such as details about your devices, browsing actions, activities on our Online Channels, and usage patterns), including across our Online Channels and third-party websites, which we obtain through cookies, web beacons, and similar technologies (see our Cookie Policy);
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Information we may receive from our third-party service providers; and
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Other personal information we collect through our Channels.
Collection with Cookies and Other Technologies
We utilize cookies, web beacons (including pixels and tags), web server logs, and other technologies that automatically collect certain information about you through our Online Channels, including when you visit our websites, interact with our emails, use our apps, or engage with Apex Kanji-related ads, content, tools, widgets, or plug-ins. You can learn more about these technologies and how to manage your preferences by visiting our Cookie Policy.
Providers of third-party apps, tools, widgets, and plug-ins on our Online Channels, such as Facebook "Like" buttons, may also use automated methods to collect information about your interactions with these features. This information is collected directly by the providers of these features and is subject to their respective privacy policies or notices. To the extent permitted by applicable law, Apex Kanji is not responsible for the information practices of these providers.
How We Use the Information We Collect
We use the personal information we collect as outlined in this policy, relying on several legal bases as detailed below, including:
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Fulfilling a contract with you;
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Our legitimate business interests;
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Compliance with legal obligations, court orders, or to establish or defend legal claims; or
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Your consent to processing, which you can withdraw at any time.
We use the information we collect to fulfill a contract with you or to take steps at your request before entering into a contract, including to:
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Engage in transactions with you and provide various products and services;
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Process and fulfill orders related to our products and services, and keep you updated on your order status;
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Manage career opportunities, including recruitment, employee onboarding, and other human resources purposes;
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Provide customer support (including repairs, alterations, cleaning, and other services); and
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Create and manage your account with Apex Kanji.
We use the information we collect based on our legitimate interests, which we can explain further upon request, including to:
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Operate, evaluate, and improve our business (including developing new products and services; enhancing our services; managing our communications; analyzing our products and customer base; performing data analytics; and conducting accounting, auditing, and other internal functions);
• Provide customer support services through automated virtual assistant and live chat features on our Online Channels and maintain transcripts of chat communications;
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Reduce credit risk and manage collections;
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Verify your identity;
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Send you promotional materials and other communications (including thank-you notes, special occasion reminders, and other messages from sales professionals you've engaged with);
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Communicate with you via email, postal mail, phone, and other means about, and administer your participation in, special events, contests, sweepstakes, programs, offers, surveys, and market research;
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Protect against, identify, and prevent fraud and other unlawful activities, claims, and other liabilities;
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Comply with and enforce relevant industry standards, contractual obligations, and our policies; and
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Respond to your inquiries.
Additionally, we process your personal information to comply with and enforce applicable legal requirements to which we are subject, and for the establishment, exercise, or defense of legal claims, whether in court proceedings or administrative or out-of-court procedures.
We also use the information in other ways for which we provide specific notice at the time of collection and obtain your consent as required by applicable law.
Use of Cookies and Other Technologies
When we have obtained your consent as required by applicable law, we use information collected through cookies, web beacons (including pixels and tags), web server logs, and other automated means for the purposes described in our Cookie Policy.
Interest-Based Advertising
When you use our Online Channels, both we and certain third parties (such as advertising networks, digital advertising partners, and social media platforms) collect information about your online activities over time and across third-party websites (including those that display our ads). We may use this information to deliver advertising about products and services tailored to your personal interests. We may also obtain information for this purpose from third-party websites where our ads are displayed. You might see certain ads on other websites because we engage third-party ad networks (such as Facebook, Rubicon, and X).
Through these ad networks, we can target our messaging to users based on demographic, interest-based, and contextual criteria. The information our ad networks may collect on our behalf includes data about your visits to websites that display Apex Kanji advertisements, such as the pages or ads you view and the actions you take on those websites. This data collection occurs both on our websites and on third-party websites that are part of these ad networks. This process helps us monitor the effectiveness of our marketing campaigns. To learn how to opt out of this ad network interest-based advertising, click here. As required by applicable law, we will obtain your consent before using your information for interest-based advertising.
Our Cookie Policy provides details about the purposes of this data collection through cookies and other technologies and how to exercise your choices (such as modifying your cookie preferences).
Information We Share
We may share the categories of personal information we collect about you (as described above) with the categories of third parties listed in this section. We do not disclose personal information we collect about you, except as outlined in this Global Privacy Notice. We share personal information with service providers who perform services on our behalf according to our instructions. We do not permit these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, provide customer support (including through online automated and live chat features), and offer web hosting, analytics, session replay, and marketing services. We also share your personal information within the Apex Kanji organization worldwide for the purposes described in this Global Privacy Notice.
Additionally, we may disclose information about you (i) if required by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we hold about you in the event we sell or transfer (or consider selling or transferring) all or part of our business or assets (including in the case of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).
How Long We Retain Personal Information
To the extent permitted by applicable law, we generally retain personal information we collect about you for as long as necessary (1) for the purposes for which we obtained it, in line with this Global Privacy Notice, which typically means we will keep your personal information for the duration of our relationship or as long as your account remains open with us; or (2) to consider applicable statute of limitation periods and comply with mandatory laws. As described in the "Your Rights and Choices" section of this Global Privacy Notice, to the extent permitted by the laws of your jurisdiction, you may request that we delete your information or restrict its processing by contacting us as indicated below.
Your Rights and Choices
We provide you with certain options regarding the personal information we collect about you, including how we use that information and how we communicate with you. To update your preferences, request removal of your information from our mailing lists, exercise your rights, or submit a request, please contact us as indicated in the "How to Contact Us" section of this Global Privacy Notice. You can also unsubscribe from our mailing lists by clicking the "Unsubscribe" link in our emails. To the extent permitted by the laws of your jurisdiction, you may request access to the personal information we hold about you, or ask that we correct, update, amend, or delete your information, or restrict the processing of such information by contacting us as indicated below.
Subject to applicable law, you have the right to receive, in a structured, commonly used, and machine-readable format, the personal information you have provided to us with your consent or based on a contract to which you are a party. You have the right to have this information transmitted to another company where technically feasible. If you are not satisfied with our responses, you may also file a complaint with the data protection authority in your country.
Where permitted by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will respect your preferences going forward. This will not affect the lawfulness of our use of your information based on your prior consent before its withdrawal.
To exercise your rights, please contact us as indicated in the "How to Contact Us" section of this Privacy Notice. You may also write to the relevant Apex Kanji entity for your jurisdiction via the contact details listed here. To help protect your privacy and maintain security, we may take steps to verify your identity before granting access to the information or complying with your request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request if we find it to be manifestly unfounded or excessive, or, in the case of an access request, to provide you with additional copies of the personal information we maintain about you.
When you use our Online Channels, both we and certain third parties (such as advertising networks, digital advertising partners, and social media platforms) may collect personal information about your online activities over time and across third-party websites. Certain web browsers allow you to instruct your browser to send Do Not Track ("DNT") signals to websites you visit, indicating that you do not wish your online activities to be tracked. While our Online Channels are not designed to respond to all types of DNT signals or similar mechanisms from browsers due to the lack of a common, industry-accepted standard, when we recognize a relevant DNT signal, we aim to suppress third-party tags that are used to recognize your computer once you leave our site and that are used to present you with Apex Kanji advertisements. In our Cookie Policy, we provide information on how you can manage your cookie preferences and the choices you can make regarding the personal information we collect about you through automated means. To learn more about managing your preferences concerning the data we collect automatically, please visit our Cookie Policy.
Notice to California Residents
If you are a California resident, please refer to our California Consumer Privacy Statement for information about our privacy practices and your rights.
Notice to Connecticut and Virginia Residents
If you are a Connecticut or Virginia resident, you may have the right to: (1) request access to, correction, or deletion of your personal information; or (2) opt out of the processing of your personal information for targeted advertising or the sale of your personal information. You can exercise your rights to access, correct, and delete your personal information by clicking here. You can exercise your right to opt out by clicking here. You may also appeal our decision regarding a request you have submitted by emailing us at
privacy@apexkanji.com with the subject line "Privacy Rights Request Appeal."
Notice to Colorado Residents
If you are a Colorado resident, please refer to our Colorado Consumer Privacy Notice for information about our privacy practices and your rights.
Data Transfers
We transfer the personal information we collect about you to the United States and other countries outside the one in which the information was originally collected, including jurisdictions where our affiliates and service providers operate. These countries may not have the same data protection laws as the country where you initially provided the information. When we transfer your information to other countries, we will implement appropriate safeguards to ensure we protect that information as described in this Global Privacy Notice.
If you are located in the European Union ("EU"), United Kingdom, or Switzerland, we will comply with applicable legal requirements providing adequate protection for transferring personal information to recipients in countries outside the EU, UK, or Switzerland that have not been recognized as providing an adequate level of data protection. In such cases, we will implement appropriate safeguards. For transfers of personal information from the EU, UK, or Switzerland to the U.S., Apex Kanji is certified under the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework developed by the U.S. Department of Commerce and the European Commission, the UK Information Commissioner's Office, and the Swiss Federal Data Protection and Information Commissioner, respectively, regarding the transfer of personal information from the EU, UK, or Switzerland to the U.S. Click here to view our Data Privacy Framework Privacy Policy and access our certifications.
How We Protect Personal Information
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Children’s Personal Information
Our Online Channels are intended for a general audience and are not directed at children. We do not knowingly collect or solicit personal information from children under the age of 13 (or other relevant age, as applicable under relevant law) through our websites and apps. If we become aware that we have collected personal information from a child under such age, we will promptly delete it from our records. If you believe that a child under such age may have provided us with personal information, please contact us as specified in the "How to Contact Us" section of this Global Privacy Notice.
SMS Transactional Notifications
1. Opt-In:
You may choose to receive updates about your order (e.g., shipped, out for delivery) via SMS.
2. Opt-Out: You may opt out of SMS updates at any time by replying "STOP." After replying "STOP," you will receive a confirmation SMS message indicating that you have been opted out. After that, you will no longer receive SMS updates from us. To opt back in to receiving SMS updates, select the opt-in option when placing your order.
3. Assistance: If you encounter issues with the SMS messaging program, please reply "HELP" for assistance or call 000-000-0000.
4. Carrier Liability: Carriers are not responsible for delayed or undelivered messages.
5. Charges: Message and data rates may apply. Message frequency varies. For questions about your text or data plan, please contact your wireless carrier.
Links to Non-Apex Kanji Sites and Services
For your convenience and information, our Online Channels may provide links to non-Apex Kanji sites, apps, and services that may be operated by companies not affiliated with Apex Kanji. These companies may have their own privacy notices or policies, which we strongly recommend you review. Our products and services may also be available to you through third-party platforms (such as app store providers) or other third-party channels. We are not responsible for the privacy practices of any non-Apex Kanji sites, apps, or services.
Updates to Our Global Privacy Notice
This Global Privacy Notice (including any addenda) may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website, indicating at the top of the Notice when it was most recently updated.
How to Contact Us
You can update your preferences, submit a request, or ask us questions about this Global Privacy Policy by emailing us at
privacy@apexkanji.com.
